The Parties to this agreement are Juhlapesu Oy, hereinafter referred to as “the Service Provider”, and the customer, hereinafter “the Customer” that have confirmed the agreement as described below. The Customer will receive a description of the services, hereinafter “Service Description” (Annex 1), annexed to this Agreement.
The Customer has accepted these General Terms and Conditions as well as the Service Description as a part of a service agreement, hereinafter “the Service Agreement”, that the Customer has signed or accepted electronically. The Service Agreement, Service Description and these General Terms and Conditions form the terms of the agreement, hereinafter “the Agreement”, between the Customer and the Service Provider.
The Service Provider and the Customer have agreed on the car washing service, hereinafter “the Service”, the level and duration of which can be found in the Service Agreement. The service will be carried out in a car wash belonging to the Juhlapesu-network, hereinafter “the Service Site”.
If the Customer wishes to use other services provided by the Service Provider that are not part of the Agreement, the Customer will pay the normal price in connection with their monthly subscription.
The Service is sold tied to a car registration number for car-specific use. Use of the Service and its charges are based on the car registration number with which the Customer is identified at the Service Sites.
The Customer can always choose to add additional services to the Agreement, or to raise the service level defined in the Agreement.
The Service Provider is constantly developing its Service. Part of the development is the experimenting and testing of various features. Pilot phase features like these are typically potentially short-term and may be different from this Customer’s Agreement on the Service. These services might not necessarily continue until the end of the Agreement and are not basic features of the Service.
Individual services in the pilot phase are not included in the basic payment under the agreement, even though the pilot phase services might be used by the Customer and might also be free of charge.
Additional services and Service features in their pilot phase are marked with trial, test or any other word indicating that said additional service or feature is in its experimental or developmental stage.
The Customer and the Service Provider have agreed on the duration of the Agreement on the Agreement. The Agreement also includes the monthly rate and the level of the Service.
The contract period begins by the signing the Agreement or by electronic confirmation. Corporate customers can only subscribe to the Service by signing a written Agreement or by electronic confirmation. During sales campaigns, the terms of the Agreement may differ from the previous (eg. reduced price for the first month).
The Agreement is valid for the ordered contract period, and cannot be terminated during the contract period. The Customer may terminate the Agreement at the end of a fixed-term contract period by notifying the Service Provider no later than 30 days before the end of a fixed-term contract period. Otherwise, the Agreement will continue until further notice in mutual 30 days’ notice periods, in accordance with the Service Provider’s current price list and other conditions.
If the Customer orders the service using the Service Provider’s mobile application or online service or any other distance marketing channel, the Agreement is formed once the Customer has confirmed the Agreement and received documentation in accordance with the Consumer Protection Act, Chapter 6, §8, and the Customer has not exercised their 14-day right of withdrawal.
If the Customer cancels the Agreement in accordance with the Consumer Protection Act, Chapter 6, § 8, no later than after 14 days, the Service Provider is entitled to charge any car washing services used by the Customer with the single wash rate on the price list.
Service Provider reserves the right to limit the number of washings or terminate the Agreement if the Customer intentionally exploits the cleaning services (for example washing the car over and over again) or repeatedly washes their car more than eight (8) times a month.
The price of the Service is defined in accordance with the price list valid at the time of the Agreement. The price is valid for the contract period, after which the price is reviewed in accordance with the current price list.
The Service Provider has the right to add VAT in accordance with the current law on the price exclusive of VAT.
The Customer must notify of change of the registration number / change of the car during the contract period. The Customer is responsible for any costs caused by disclosure omissions.
The Customer undertakes to act in accordance with all the instructions at the Service Sites. The Customer undertakes to ensure that the Service Provider’s car wash system is suitable for cleaning the vehicle. The Service Provider is not responsible for any damage that may be caused to the Customer due to the Customer failing to comply with the Service Provider’s operating instructions. The Customer is liable for damages caused by themselves and resulting from failing to follow the instructions.
The Parties shall not be liable for any indirect or consequential damage, such as loss of income or loss of profit caused by possible errors and defects of service. The Service Provider has liability insurance, from which any damages will be reimbursed.
The Service Provider shall have the right to do maintenance and upgrade work at the Service Sites. Interruptions to the Service due to the maintenance and upgrade work will not result in liability for the Service Provider.
The Service Provider will send written notifications concerning the Agreement to the e-mail address provided by the Client. The Client gives the Service Provider the right to collect information on the use of the Service.
Any disputes arising from this Agreement shall be settled primarily in the District Court of Kuopio, or on behalf of the consumer customer alternatively in the Customer’s home District Court.
The Service Provider has the unilateral right to modify the content of the Service Description, to expand and to offer new service packages.
Juhlapesu is Finland’s largest private carwash chain based on the idea of an Always Clean Car. We make car washing easy and fun. With Juhlapesu’s 24/7 plan you can wash your car in any Juhlapesu-enabled wash site whenever you want. You can access the wash site through your car license plate using the smartphone application, without codes or tokens.
Service options: Monthly contracts:The service can used downloading our smartphone application from the app store and setting up an account.
The data is stored on an SSL-protected Juhlapesu-server. The server can only be accessed by those employed by Juhlapesu and other specified persons needing the information to perform their duties. All users have user names and passwords. The data is protected by a firewall and malware protection.
Check availability at https://www.juhlapesu.fi or in the Juhlapesu application.
Rates are based on Juhlapesu’s price list, which can be changed in accordance with the terms of the contract. Costs related to the service will be charged once a month, unless otherwise agreed. Detailed prices can be found in Juhlapesu’s price list at www.juhlapesu.fi
For the customer’s security, all service events are recorded.
The customer can report any problem to the supplier by e-mail (asiakaspalvelu@juhlapesu.fi) or by phone (+358 40 621 3236) week days 09:00-15:00. The problems are primarily solved through Customer Service. Notifications of faults related to the service are received 24/7 on +358 20 491 2643 (from landline or mobile 8,23 cent/call and 16,69 cent/min. The service time of the Juhlapesu services’ fault repair is 08:00-16:00 on workdays.
Juhlapesu Terms and conditions, updated 1.12.2017.
Owner of the filing system
Juhlapesu Oy (2800041-6)
Äyritie 8 D, 01510 Vantaa
+358 40 621 3236
Implementation and operation of the filing system
Superoperator Oy (2269329-0)
Itkonniemenkatu 11, 70500 KUOPIO
+358 40 621 3236
Mikael Hautamäki
mikael.hautamaki@juhlapesu.fi
+358 400 882 667
Juhlapesu Oy customer and marketing register
The processing of personal data is primarily based on a service use agreement.
Personal data are collected, processed and used for managing customer relationships, communications with customers and processing purchase agreements. Where personal data are processed to a greater extent than otherwise required by the agreement, the processing is based on the legitimate interest of the data controller in managing and developing customer relationships and advising its customers, as well as future customers preparing the agreement.
Based on a legitimate interest, data may be also used
● for statistical and business development purposes;
● for marketing activities; and
● for profiling purposes. The data can be broken down by type of customer relationship (private and corporate customers) and by car wash location.
We can transfer personal data to other Juhlapesu group companies and service providers outside the group companies. These entities, acting as data controllers, process personal data on behalf of Juhlapesu Oy and Superoperator Oy in accordance with and within the limits of data protection law.
The following information of the data subject can be stored:
Name, e-mail address, telephone number, type of customer relationship, any types of agreement and related information, registration numbers of the vehicles used in the service, purchases, vehicle washes and payment method. Service use logs to be stored and automatic identifications of the registration numbers of the vehicles linked to the customer relationship. Identifications of the registration numbers of the vehicles not linked to the service are not stored.
In addition, billing addresses of billed customers.
The data controller retains the personal data for the duration of the customer relationship and for six years after it ends. The customer’s information can be deleted at the customer’s request when the customer terminates the service agreement, while any payment details will be stored for accounting purposes.
Data subjects themselves and data generated through the use of the service by data subjects.
We may disclose personal data to the competent authorities if there is a legal obligation to do so.
If the customer uses so-called manual car care services that require calendar booking, the following customer information is disclosed to the booking system for calendar booking: customer’s name, e-mail address, telephone number, registration number of the car and service purchased. The booking system is implemented and offered by Hakema Solutions Oy (http://www.hakema.net)
If the customer adds the information of his/her payment card to the service, the following data will be sent to a payment operator (see section 9 for more details about payment operators): customer’s name, e-mail and payment card information (number, expiration date, security code). The data is sent using the payment operator’s own technical means that meet the highest security standards. The payment card information is stored in the payment operator’s register and not in Juhlapesu Oy’s customer register.
Personal data can be transferred outside the European Union or the European Economic Area in accordance with and within the limits of data protection law.
If the customer adds the payment card information, these data will be transferred to the United States, outside the EU. This guarantees that the payment card and payment information is processed in accordance with the best certified security practices in the industry. The data are transferred under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. The customer adds the payment card information from a mobile application, and the payment card information is sent SSL-encrypted to the payment operator directly from the (IOS or Android) mobile device using the payment operator’s own technical means without passing through Juhlapesu Oy’s systems. Furthermore, the payment card information is not stored in Juhlapesu Oy’s system.
The payment operator Stripe’s services in Europe are offered by Stripe’s subsidiary Stripe Payments Europe Limited (‘Stripe Payments Europe’), a company based in Ireland. In order to perform the service, Stripe Payments Europe discloses the user’s payment information to Stripe, Inc. in the United States. In order to guarantee the secure processing of personal data and the legality of data transfer, Stripe is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Stripe’s privacy statement can be found here. Stripe’s Privacy Shield certificate is here. Stripe is certified to the highest level, or Level 1, of The Payment Card Industry Data Security Standard (PCI DSS). The service implemented by Stripe and Superoperator complies with the EU’s new Payment Services Directive (PSD2).
Manual material
Any manual material is stored in locked facilities that are only accessible by specifically authorised persons.
Electronically processed data
The information provided is protected in the network: the connection is SSL-protected. Register protection: The register is located in the EU area on a SSL-protected server. The register may be accessed only by those working for the data controller and by other specified persons who need the data to perform their duties. They can use an encrypted VPN connection, user names and passwords. The data is protected by firewall and anti-malware technology.
The aim of the above measures is to ensure the confidentiality of personal data, the availability and integrity of data and the fulfilment of the rights of data subjects.
Personal data are not used for automated decision making that would have legal or similar effects on data subjects.
The data subject has the right, based on his/her particular situation, to object to those profiling and other processing measures concerning him/her that the data controller directs at the personal data of the data subject to the extent that the processing of the data is based on the legitimate interest of the data controller.
The data subject may make a claim regarding the objection in accordance with section 15 of this privacy statement. In connection with the claim, the data subject must specify the particular situation based on which he/she objects to the processing. The data controller may refuse to fulfil the request regarding the objection on grounds stipulated by law.
The data subject may give or refuse consent to channel-specific direct marketing from the Controller, including profiling used in direct marketing.
Right of access by the data subject (right to inspect)
The data subject has the right to inspect what data related to him/her is stored in the register. The inspection request must be made in accordance with the instructions in this privacy statement. The right to inspect may be denied on grounds stipulated by law. The exercise of the right to inspect is normally free of charge.
Right of the data subject to request rectification or erasure of data or restriction of processing
Where the data subject may act on his/her own, he/she, on being informed or becoming aware of the error, shall without undue delay rectify, erase or supplement data in the register that are contrary to the purpose of the register, incorrect, unnecessary, insufficient or outdated.
Where the data subject is unable to rectify the data on his/her own, a request for rectification shall be made in accordance with section 15 of this privacy statement.
The data subject is also entitled to request that the data controller restrict the processing of the personal data, for example in a situation in which the data subject is waiting for the data controller’s response to his/her request to rectify or erase the data.
Data subject’s right to data portability
To the extent that the data subject himself/herself has submitted data to the register, which are processed based on his/her consent or in order to execute an agreement to which the data subject is a party, the data subject has the right to obtain such data in a commonly used and machine-readable format and transmit such data to another data controller.
Right to lodge a complaint with the supervisory authority
The data subject has the right to lodge a complaint with the competent supervisory authority if the data controller has not complied in its operations with applicable data protection regulation.
If personal data are processed on the basis of the data subject’s consent, the data subject has the right to withdraw his/her consent by notifying the data controller in accordance with section 5 of this privacy statement.
The data subject should contact the data controller on all matters relating to personal data processing and on situations involving rights of the data subject. The data subject may exercise his/her rights by telephone, e-mail or at the data controller’s address.